Shipping policy

SHIPPING POLICY

Updated September 20, 2026

Processing Time

At Go Grava Bicycles, we aim to ship most orders within 1 business day. Our official processing window is 3–5 business days.

As a community-focused local bike shop, we also support youth cycling teams, group rides, and regional events. Occasionally, these commitments may add a day or two to fulfillment. We appreciate your patience and your support of grassroots cycling.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Rates — Continental USA

Complete Bicycles & E-Bikes — $95

Complete bicycles and e-bikes ship for a flat $95 full shipping cost.

This includes:

  • Professional assembly
  • Pre-shipment inspection and safety check
  • Protective packing
  • Shipping insurance
  • Signature-required delivery

Every bicycle is professionally prepared by our shop before being carefully packed for shipment.

Frames, Framesets, Parts & Accessories

Free shipping on qualifying orders of $150 or more.

This includes frames, framesets, parts, accessories, and other non-bicycle orders.

Orders under $150 are charged shipping based on the available rate shown at checkout.

Signature Required on Bicycles & E-Bikes

All bicycles and e-bikes ship signature required.

Please make sure someone is available to receive the shipment.

If delivery is attempted, no signature is obtained, and the shipment is returned to Go Grava, the customer is responsible for any additional shipping charges required to resend the bicycle.

Bicycle Preparation & Final Assembly

Complete bicycles are professionally assembled, inspected, and checked by Go Grava before shipment.

For safe transportation, some components may be removed, loosened, or repositioned before the bicycle is packed. Depending on the model, final setup after delivery may include reinstalling or adjusting items such as:

  • Front wheel
  • Handlebars
  • Pedals
  • Seatpost

If you are not comfortable completing these final steps, we recommend having the bicycle inspected by a professional bicycle mechanic before riding.

Damage caused by improper installation, assembly, or adjustment after delivery is not covered.

Packaging Standards

We professionally prepare and pack every shipment in-house.

Bicycles are inspected, secured, and protected for transit. Frames, components, and accessories are also packed carefully to minimize the risk of shipping damage.

We take pride in making sure your order arrives safely.

Shipping Damage & Manufacturer Defects

If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Photos of all sides of the outer shipping box
  • Photos of the internal packaging
  • Clear photos of the damaged or defective item

Shipping Damage

If damage occurred during transit, Go Grava will work with the carrier to file a claim and will repair, replace, or refund the item as appropriate.

Minor cosmetic damage may be resolved with replacement parts or a partial refund. Structural or ride-affecting damage may require replacement or a full refund.

Shipping-damage claims submitted more than 48 hours after delivery may not be accepted.

Manufacturer Defects

Manufacturer defects are handled according to the applicable manufacturer's warranty.

Go Grava will assist with warranty claims whenever possible.

International Shipping

At this time, Go Grava Bicycles ships within the United States only.

We are currently evaluating international shipping options and expect to explore expanded international shipping in 2027.

If international shipping becomes available, updated destinations, pricing, duties, taxes, customs requirements, and other terms will be published on our website.

Questions?

If you have questions about shipping, delivery timing, bicycle sizing, assembly, or your order, please contact us before purchasing:

support@gograva.com

Thank you for supporting Go Grava Bicycles, an independent bike shop committed to our customers and the cycling community.

Returns and Return Shipping

Updated September 15, 2026

Returns, including defective-item returns, are handled under our Refund & Return Policy.

Go Grava pays return shipping only when we shipped an incorrect item whose SKU does not match the SKU ordered.

In all other cases, return shipping is the purchaser's responsibility. Contact support@gograva.com for return instructions before sending an item back.

Bicycles and Larger Shipments

Approved returns are subject to a restocking and handling fee of up to 20% of the returned item's purchase price, or the amount required to recover Go Grava's actual shipping and processing expenses, whichever is greater.

Other Online Orders

Approved returns are subject to a 3% processing fee based on the purchase price of the returned items.

The 3% fee is not added to the bicycle and larger-shipment fee.

Return shipping costs are separate.

Sale, discounted, and clearance items are final sale except where otherwise required for defective merchandise.

Customers are responsible for confirming bicycle and component compatibility before ordering. For assistance, contact:

support@gograva.com