Shipping Policy
When ordering from us at Grava Adventure Corporation, orders ship 3-5 business days from order date. Though this is the general shipping policy, we aim to ship most orders within 1-2 business day. Orders outside of the USA will take longer to process through customs. We will not refund items shipped outside the USA unless it has been 90 days since the shipment has been pending delivery. We have seen instances where it has taken 90 days to clear customs in countries like Canada.
Returns and return shipping
Go Grava pays for shipping back to the store only when we shipped an incorrect item whose SKU (product code) does not match the SKU ordered. In all other cases, return shipping is the purchaser’s responsibility. Contact support@gograva.com for instructions before returning an incorrect item.
Bicycles and larger shipments: Approved returns are subject to a restocking and handling fee of up to 20% of the returned item’s purchase price, or the amount needed to recover Go Grava’s actual shipping and processing expenses, whichever is greater.
Other online orders: Approved returns incur a 3% processing fee on the purchase price of the items returned, deducted from the refund.
These are separate categories: the 3% fee is not added to the bicycle and larger-shipment fee. Return shipping costs are separate. Paying a fee does not make a non-returnable item eligible for return.
Return eligibility, sale-item exclusions, defects, and compatibility are explained in the Refund & Return Policy.
For current shipping rates, signature requirements, international deliveries, and shipping-damage claims, read our full Shipping Policy.